Terms and Conditions

Please read the following carefully. You are required to agree to these terms and conditions when placing a booking with Clue Adventures.

Clue Adventures’ Website (www.clueadventures.com)

By using our website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Clue Cubed Ltd. If you disagree with any part of these terms of service, please do not use our website.

The content of the website is for your general information and is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website contains material which is owned by or licensed to us. This material includes (but is not limited to) the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Booking & Purchasing Gift Vouchers

The following terms, together with our Privacy Policy, and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Clue Adventures. Please read them carefully as they set out your respective rights and obligations.

The language for the contract, booking, and website is English only. You must be over the age of 18 to place a booking. You are required to provide your full name, e-mail address, and telephone number to complete your booking. Clue Adventures will not be responsible for any consequences arising from incorrect details being provided either deliberately or unintentionally by a Customer.

It is expected that the person who made the booking will be attending the experience. You must contact us at least one hour in advance if this is not the case (such as if you wish to buy it as a present for someone else) and we will amend the booking subject to all other terms and conditions being met, e.g. age requirements.

Clue Adventures reserves the right to change the prices at any time, but will not apply any such changes to previously confirmed bookings. Bookings can be made only online and only on the Clue Adventures website. Full payment is required at the time of booking. No reservations are accepted.

All vouchers are non-refundable and may not be exchanged for cash or other denominated vouchers. "Value Vouchers" represent a discount on any experience, while "Gift Vouchers" are specific to a select experience and must be used when booking that experience.

Arrival

When you arrive for your experience you will be asked to confirm the name of the person who made the booking and you may be asked for additional booking information such as your booking reference, email address, or telephone number.

Clue Adventures experiences are live events with a scheduled start time. Customers are responsible for arriving on time for your booking. Games cannot be delayed for late arrivals, and late players may not be able to join a game in progress.

If the team has not arrived 15 minutes after the start time, they may have time deducted from their experience, or be refused entry. No refunds will be given for late arrivals. We will endeavour to offer you a chance to reschedule your booking, following our “Cancellation and Refunds” terms below, but cannot guarantee a suitable date and time.

Your host has ultimate discretion in deciding what the consequences for late arrivals are, as they are in charge of ensuring the games on their shift occur on schedule.

It is the customers’ responsibility to make their way to our venue for the time indicated on your booking. Clue Adventures is not responsible for any failure of transport arrangements and the information we provide on our website is for your general information only. There is no on-site parking.

Clue Adventures escape games are ‘live’ events designed for teams of 2-6 players. People in the team will play simultaneously. It is your responsibility to check that the outline of the experience issued to you is correct, accurate and what you intended to purchase. Clue Adventures is not responsible if the experience is not suitable for you.

Our escape rooms are designed for players over the age of 13, however players of all ages are allowed to play. Every team must be accompanied by an adult over the age of 18. Please note that some of our rooms have content that guardians may not wish to present to children, such as rude humour and innuendo. Guardians are advised to contact us before booking if such content might be a concern.

Clue Adventures expects visitors/players/customers not to disclose any details of the experience directly or indirectly to the public so as not to harm the future enjoyment of the experience. Photography and the use of recording devices are restricted, including mobile phones and cameras and all such recording devices, without prior arrangement or the admission of the game’s host.

Players under the influence of drinks or drugs may not be allowed entry.

Customers are responsible for damage caused by food or drink they bring into the experiences, and may have to contribute to or compensate for repairs. No object which can endanger the safety of yourselves and others may be brought into the room.

Damage occurring due to excess force or negligence on the part of customers may require compensation from the customer to Clue Adventures. Guardians are responsible for damage caused by players under the age of 18.

Visitors who are deemed to be abusive or rude to the staff or contractors of Clue Adventures or The Coach and Horses Leyton pub will not be allowed entry and may have their experience cut short. Please note that this is left to the sole discretion of the game’s host and can be enforced without consultation with the managers or owners of Clue Adventures. This is to quickly and efficiently protect the safety and well-being of the staff.

Any visitor in breach of these rules listed on the website, in these terms and conditions or explained during the briefing will be required to leave the experience immediately, in the absolute discretion of Clue Adventures staff – no refund may be claimed if this occurs. Any damage caused to the premises or its contents can be charged to that person if caused by misuse, deliberate intent/action or failure to follow instructions/rules.

Teams may arrive up to 10 minutes ahead of their booked experience. A standard experience agenda is as follows:10-minute briefing – explanation of rules and how to play.60-70 minute experience10-minute debrief/feedbackPlayers participate at their own risk. Clue Adventures is not liable for any personal or equipment damage caused by not following the rules described or indicated during the session via communication from Clue Adventures staff.

While there is no minimum age requirement, Clue Adventures does not recommend our games for teams where the majority of players are under the age of 15. In addition, all teams must have at least one adult (18+) present in the room.

During the experience, you may leave at any time. However, we cannot add extra time owing to the request of breaks. There is an opportunity to use the toilet before and after the game commences.

Cancellation Policy

Due to the transfer and booking costs associated with receiving bookings and issuing refunds, we will not issue a refund unless we were unable to run your experience and chose to cancel the booking. In such cases, a full refund of the ticket price will be given.

If you are unable to attend your scheduled experience, we will endeavour to offer you a chance to reschedule your booking, subject to availability. We may instead provide you with a discount voucher worth the price of your game so that you may place another booking at your own leisure. Please note that we do not guarantee that we will be able to provide one or either of these options in all cases.

Legal Information

Clue Adventures is a trading name operated by Clue Cubed Ltd. “Clue Adventures,” “Clue Cubed Ltd.” and “the Company” are used interchangeably. Clue Cubed Ltd. is a UK company registered in England under the company number 13684845, with as registered office 391 High Road Leyton, London, E10 5NA.

“Customer,” “Player,” and “Team” and are interchangeable and indicate any person or persons associated with the booking. “You” and “your” are also sometimes used to indicate the person who places the booking on behalf of other players or the person to whom the booking is transferred at a later date.“Experience,” and “Game” are interchangeable and indicate all elements, physical, digital, or interpersonal, that comprise the totality of an escape room experience.

Nothing in these terms is intended to affect your statutory rights. These terms and conditions and any contract incorporating these terms and conditions are subject to and governed by the law of England and Wales.

All disputes shall be submitted to the jurisdiction of the courts of England. If an English Court deems a provision of these Terms of Service to be unenforceable the remaining provisions shall remain in force.

A person who is not party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.